About Smiggle

Smiggle is recognised around the world for its market-leading school supplies, stationery & gifts, it’s vibrant product designs, and its creativity and ability to deliver on the promise of fun. Smiggle is one of the most exciting and innovative children’s brands in the world – with over 300 stores across Australia, New Zealand, Singapore, Malaysia, the United Kingdom, the Republic of Ireland, with wholesale and distribution partnerships in many countries around the world. With much more growth ahead, Smiggle is the place where a smile meets a giggle; and there’s no better place to work and build your career!

About the Role

As part of our rapid expansion into new markets through licensing, wholesale, and regional growth, we’re seeking a QA & Compliance Coordinator to join our dynamic Product & Sourcing team!

In this role, you’ll report to the QA Compliance Manager and collaborate closely with the QA & Ethical Sourcing Specialist and the broader Product Development & Sourcing teams. Your key responsibilities will include ensuring product quality across all stages of development, maintaining compliance standards, and supporting supplier performance through ethical auditing and meticulous record-keeping.

What you’ll be doing

• Conduct preliminary assessments during the development of new product concepts and samples to ensure suitability prior to product ranging
• Develop and maintain accurate product specifications, and liaise with suppliers and quality control inspectors regarding inspection requirements
• Oversee the product testing process with offshore laboratories, including setting testing requirements, obtaining quotations, and ensuring timely delivery of reports
• Ensure all product descriptions, warnings, translations, and care instructions comply with Australian and international standards and regulatory requirements
• Approve product test reports, quality control inspections, and pre-production samples prior to shipment
• Investigate product and customer feedback to identify and address safety concerns, ensuring ongoing product and customer safety
• Ensure all suppliers and manufacturing facilities undergo annual audits in alignment with licensor requirements, and maintain accurate and up-to-date records

About You

• Preferably have a minimum of 1-2 years practical experience in a QA, compliance, or product development role within the retail, consumer goods, or manufacturing industry
• Tertiary qualifications in fashion, science, sustainability or in a related discipline would be advantageous (but not essential)
• Excellent attention to detail with strong analytical and problem-solving skills
• Strong communication skills with the ability to effectively liaise with offshore suppliers and internal stakeholders
• Experience reviewing and verifying product labelling, packaging, and instructional content for compliance
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to manage multiple projects and deadlines in a fast-paced environment

Perks

• Generous staff discount and access to our sample sales
• Central office location based on St Kilda Rd, with direct access to the picturesque Fawkner Park
• Work closely within a high performing, supportive and collaborative environment
• Engage in continuous learning and development programs to enhance your skills and foster personal and professional growth
• Coffee lover? Indulge in daily subsidized coffee and food options at our onsite café

If you’re passionate about creating sustainable, fun, and innovative products while ensuring they are safe and of high quality - we’d love to hear from you. Apply now!